![]() ![]() And the fact that they told the person who was looking after my case (after I reported my concerns to them), from the loan company that I used to pay for this softener in instalments that they would be sending me salt, yet they have failed to even do that - because they are liars. It’s a lot more expensive when compared to water2buy which starts at around £400. I understand that I am stuck with the softener now and have been completely conned, but that literally isn't even the worst part - the worst part is the communication as it makes me feel even more conned. The Harvey’s Crown softener is a the high end of water softener prices coming in at around £850-£950. The worst part though is the communication. They also mislead you to secure you purchasing their product, rarely get back to you (even beyond customer service, right up to senior management), pretend that they have never given you the incorrect information, don't do as they say they will, have water usage figures that differ significantly from the actual water companies that provide water (they probably do this for the purpose of mis advertising the benefits of their products). Awful customer service who never respond to you.
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